If you have any complaints about the products or services of LUUD Health, please feel free to contact us directly on contact@luudhealth.com. We will respond to complaints within 2 business days and will aim to resolve the complaint as soon as possible. Contacting us directly is the best way for LUUD Health to handle your complaint and ensure it is resolved.

If your Test-Kit results contain an error state there may be many reasons. If the error relates to a logistics or processing error on the LUUD Health or laboratory side, we will issue a replacement box or refund to you by emailing contact@luudhealth.com.
If the results error relates to incorrect use of the box or inappropriate/insufficient or contaminated samples, you will have to purchase another box to receive results.

In the event of a medical emergency, you must contact 999. For non-emergency medical assistance and information you can call the NHS Direct on 111. If you are in need of emotional support or someone to talk to about feelings of loneliness, depression or suicide you can call the Samaritans on 116 123.

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